Trust & Support

Support You Can Count On

From your first consultation to long after commissioning, Green Gen is committed to transparent, responsive service. Our multilingual support team and global technical partners ensure every system operates at its best.

FAQs

Honest answers to the most common questions — from system sizing and warranties to grid compliance across different climates and regions.

Products & Solutions

What types of products do you offer?

GGI offers a full suite of clean energy storage solutions, including:

Utility-Scale ESS for large grid stabilization and renewable integration.
Commercial & Industrial ESS for peak shaving, cost reduction, and ESG compliance.
Residential ESS for energy independence, backup power, and savings.
Smart BESS Charging & Testing Stations for EV charging and renewable integration.
Portable Power Stations for outdoor, emergency, and mobile energy needs.

Do your systems work with solar and wind energy?

Yes. Our energy storage systems are designed to integrate seamlessly with renewable sources like solar and wind, storing excess power and releasing it during peak demand or when generation falls.

Can your solutions be customized for different markets?

Absolutely. Our modular and scalable designs allow us to adapt systems for diverse climates, regulatory needs, and applications, whether in residential, industrial, or government projects.

Technology & Safety

What technology powers your solutions?

All our systems use advanced lithium iron phosphate (LFP) cells from CATL, known for their long lifespan, high safety, and efficiency. Our designs include intelligent energy management, liquid cooling, and multiple safety protections.

Are your products certified?

Yes. Our solutions meet globally recognized certifications including ISO, IEC, UL, and CE, ensuring safe and reliable deployment worldwide.

How safe are your energy storage systems?

Safety is our top priority. Our systems feature multiple layers of protection such as real-time insulation monitoring, quadruple fire protection, and intelligent thermal management.

Sustainability & Recycling

How does GGI contribute to sustainability?

Every system we design focuses on lifecycle efficiency and circularity. We aim to reduce carbon footprints, support smart city development, and provide reliable clean energy in both developed and emerging markets.

What happens when batteries reach end-of-life?

GGI is actively exploring partnerships for battery recycling in Southeast Asia. Recycling recovers valuable materials, prevents environmental harm, and enables second-life applications like reusing EV batteries in stationary storage.

Support & Service

Do you provide installation and after-sales support?

Yes. From consultation to commissioning and long-term operation, our team provides transparent and responsive service. We work with multilingual support teams and global technical partners to ensure reliable performance.

How can I access technical resources and manuals?

All clients have access to our technical documentation, certifications, and product specifications. Our support team is also available for assistance whenever needed.

What warranty do your products come with?

GGI products come with manufacturer-backed warranties, varying by product type and application. Specific details are provided during consultation to ensure transparency.